Frequently Asked Questions
What kind of mugs do you sell?
We carry two styles: a 12 oz latte-style ceramic mug and a 15 oz classic ceramic coffee mug. All mugs are 100% ceramic, dishwasher safe, and microwave safe. Designs are printed on one side.
Are your products made to order?
Yes! Every mug is printed just for you after you place your order. This means your mug is fresh, custom, and made with care — but it also means we're unable to accept returns on products that have already been produced.
How long does shipping take?
Orders are typically produced within 3–5 business days and then shipped. US delivery generally takes an additional 3–7 business days depending on your location. International orders may take longer depending on the destination country.
Do you ship internationally?
Yes! We ship to select international destinations. Please note that international customers are responsible for any customs fees, duties, or import taxes that may apply upon delivery.
Can I return or exchange my mug?
Because every mug is made to order specifically for you, we are unable to accept returns or exchanges unless your item arrives damaged or defective. If there's an issue with your order, please contact us within 7 days of delivery and we'll make it right.
My order arrived damaged — what do I do?
We're so sorry! Please reach out to us with a photo of the damaged item and your order number, and we'll get a replacement out to you as quickly as possible.
Can I order a custom design?
We love custom requests! Send us a message through the Contact page and we'll see what we can create for you.
I saw your product on TikTok — where can I find it?
Welcome! You can browse the full collection here on our website or on our Etsy shop at etsy.com/shop/CoastalSips. Use the category menu to find your region.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly on the carrier's website.
Shipping Policy
Processing Time
All orders are made to order. Please allow 3–5 business days for production before your order ships.
US Shipping
Standard US shipping typically takes 3–7 business days after production. Expedited options may be available at checkout.
International Shipping
We ship to select international destinations. Delivery times vary by country — typically 7–21 business days after production. Customers are responsible for any applicable customs fees, duties, or import taxes.
Rush Orders
Need your mug fast? We offer a Rush Order add-on (1 business day production) available as a separate listing. Please add it to your cart along with your mug.
Return & Refund Policy
Made-to-Order Policy
Because every item is custom-produced specifically for you, we do not accept returns or exchanges for buyer's remorse, wrong size selection, or change of mind.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and a clear photo of the issue. We will send a replacement at no additional cost.
Lost Packages
If your tracking shows delivered but you haven't received your package, please first check with neighbors and your local post office. If it cannot be located, contact us and we will work with you to find a resolution.
Contact
For any order issues, reach us through the Contact page on our website or via Etsy messaging at etsy.com/shop/CoastalSips.